Responsible gambling

Shorelines Casino Belleville understands the importance of responsible gaming practices, aiming to provide a safe and enjoyable experience for all patrons.

Self-Exclusion Program

In accordance with Ontario regulations, Shorelines Casino Belleville offers a self-exclusion program. This initiative allows individuals to voluntarily ban themselves from the property or online platform for set periods or indefinitely. If you feel that your gaming habits are becoming problematic, please reach out to our customer service team.

Deposit Limits and Time-Outs

We encourage players to establish deposit limits as part of responsible gaming practices. Our system will alert you when approaching these limits. Additionally, time-out options are available to help control gaming sessions. These features can be accessed through your account management page or by speaking with our customer support team.

Account Closure Options

If you need assistance closing your account, please contact us directly. We also recommend accessing online resources such as ConnexOntario for confidential counseling and support services.

Support Organizations

For those experiencing concerns related to gaming, we encourage connecting with reputable organizations like:

• ConnexOntario (1-866-531-2600)
• Other provincial helplines

Please seek assistance when needed, and remember that help is always available. By working together, we can maintain a healthy balance between entertainment and responsible gaming practices.

Our Commitment to Responsible Gaming

At Shorelines Casino Belleville, we prioritize our guests' well-being by implementing strict guidelines for advertising, marketing, and promoting our services. This includes restrictions on targeting vulnerable individuals or offering excessive rewards.

• We conduct regular risk assessments to ensure compliance with regulatory standards.
• Our employees are trained to recognize signs of problematic gaming habits and provide support where necessary.
• Partnerships with local organizations promote responsible gaming practices throughout the region.

Shorelines Casino Belleville is committed to delivering an enjoyable experience while prioritizing our guests' well-being. We encourage open communication about your needs and will work closely with you to address any concerns you may have.

Additional Resources

For more information on responsible gaming, please visit:

• Responsible Gaming Website
• National Council on Problem Gambling (NCPG)
• World Council for Problem Gambling